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Remote Monitoring and Support

Loop Network Services also provides Remote Monitoring and Remote Support.

Remote Monitoring is a proactive, network monitoring service designed to identify any system errors prior to them interrupting business operations.

Remote Monitoring checks for network and server faults, failures, and activity that exceeds established thresholds. If a significant network event occurs, our consultants are notified immediately. We engage in remediating the situation and keep you informed of our progress until resolution.

Our consultants can perform network administration tasks and one-to-one helpdesk support remotely from our office. The results are:

  • Reduced cost of providing support services
  • Improved responsiveness when an issue needs immediate action
  • Improved helpdesk effectiveness as our consultants can remotely see the users’ desktop screen and demonstrate answers to questions.